Animal House Buckhead

Addie Brooks · 1★ · 2026-04-10

I had a very disappointing experience at Animal House and will not be returning. When I first started bringing my two small dogs, my bill was typically under $100 for both of them, which included a bath and haircut. Over time, the prices kept increasing without any clear explanation. At one point they began adding a $15 “dematting” fee, even when my dogs were regularly groomed. Recently the cost climbed to $130–$140, so I started asking for a breakdown of the charges. Unfortunately, the staff seemed irritated whenever I asked basic questions about pricing. There is no posted price list and no transparency about how they calculate the final bill. During my most recent visit, I had already combed my dogs before arriving. The employee at the front desk used a small comb on my dog’s legs in a way that would naturally create tangles and then claimed there would be a dematting charge. I told him if they planned to charge that fee, I would rather take my dogs somewhere else. He took the dogs to the back and returned saying there would be no dematting charge, but added that if the dogs cried or had to be corrected during grooming there could be additional fees. I had never been told about that policy before. When I came back to pick them up, I was told the total was $75 per dog. When I asked for a breakdown of what the $75 included, the employee became extremely hostile and began yelling at the top of his lungs at me simply for asking about the charges. Even after asking multiple times, he could not provide any clear explanation of the pricing. Another concern I’ve had over time is that on more than one occasion my dogs came home with small cuts or what appeared to be bruising. I did not notice these issues until after we left. I cannot say exactly how it happened, but it raises concerns about whether the dogs are being properly supervised or handled during grooming. As a customer, I believe it is reasonable to ask for a breakdown of services being charged. Instead, I was met with hostility and extremely unprofessional behavior. Because of the lack of transparency in pricing, the concerns about how my dogs were handled, and the way I was treated when asking simple questions, I will not be returning and would caution others to be aware before bringing their pets here.

Clarissa Kelly · 2★ · 2024-04-03

Update: 3rd or 4th time wasn’t a charm for us. I think the team may have overbooked because the last couple of times I’ve taken him it’s just been a bath seems like. I’ve asked for a full groom per previous visit notes and it’s not the same. They are friendly just not doing it for us any longer. On to the next. I called this place on a whim a couple of weeks back, because we just moved here over a few months and it was time. They had just had a cancellation and told me to come on in. I typically get him groomed every month or so and in between I just bathe him. I miss his old groomers back in SC, but Jason was amazing accommodating my needs. Not sure if he is the groomer, but whoever is did a pretty good job. I wish I had met the groomer, would be my only complaint.

Joy L · 1★ · 2023-03-16

My dog came out the same way that she went in . They claimed that she didn’t like her nails clipped, so they weren’t. The build up from her draining eyes was partially still there. When i asked could they bring me a napkin so that i could wipe it a little, he pulls the build up off along with some of her fur. She’s a very well behaved 8 month old puppy, and has been groomed at least 10 times with absolutely no complaints. She wears a harness, so some of the fur on can get a little tangled from time to time. I’ve checked and the tangled fur is still there. She wasn’t even properly blown out. She has curly hair, after a groom, she looks like a little brown puff lol. Her tail wasn’t cut or barely brushed. This is my first time trying these groomers and i will NOT be coming back. I do not recommend this establishment.

Sharon · 1★ · 2024-11-05

“ANIMAL HOUSE BUCKHEAD,” SENT MY DOG HOME WITH A HOLE IN HER HEAD, AN OPEN WOUND, DIDN’T TELL ME AND LIED **MY REVIEW WAS REMOVED?!?” I brought my dog to Animal House Buckhead on E Paces Ferry Rd on May 24, it was her first time there. Groomers love her, she’s great for them. My dog has zero aggression, she is calm, sweet and well behaved. I was told she was excellent during the grooming. I was driving home with my dog and I put my hand on her head to pet her and my hand was all wet, it was bloody and she was oozing. I immediately headed to my vet’s office that is about two minutes from the groomer (but I was farther away, I was nearly home). I could’ve brought her to the vet much sooner had I known. I called the groomer and asked what happened. The man who groomed my dog wouldn’t get on the phone. His brother said he told me about the wound which is 100% false. I would’ve gone directly to the vet had I known. My hubby was traveling and when he found out about this he was furious. He called the groomer and they readily admitted that I wasn’t told and said they should’ve told me. The groomer offered to cover our expenses, the initial vet bill was over $800. We still don’t have an understanding of what actually happened, why I wasn’t notified stat and why they continued grooming a dog with an open wound. To think we wouldn’t notice and hinder us getting our dog medical care asap is nothing short of negligent and disgusting. They kept her for 3+ hours for what should’ve taken no more than 90 minutes and sent a dog home with a bleeding/oozing open wound without saying a SINGLE WORD about it. As an aside, my dog is never matted, she’s very well cared for and maintained and they said her coat was beautifully kept. They told me when I initially called to inquire about their grooming services that each of their groomers have 10+ years experience. Here are pics of my sweet girl, she’s almost 12, a rescue mix/mutt I’ve had since she was a very small pup. She doesn’t have a mean bone in her body, this is incredibly upsetting. In the latter 2 pics the vet is separating her hair to see the wound after it was cleaned. She had a hole through skin layers on her head, they admit they knew, and they DIDN’T SAY A WORD. They chose to try and hide it.

Kaylee Lesley · 5★ · 2022-06-09

HIGHLY recommend this place. I took my lab there for the first time today and he came out super shiny and happy! Everyone there was SO welcoming and I know they took super good care of my baby. I will definitely be returning! Thank you all for being so kind and loving!!!