Scenthound Chastain Square

Maggie Carrie · 1★ · 2026-05-14

Very disappointed. By far the worst grooming he’s had in years & I paid about $150 with tip. When I went to pick him up, his hair was still too long, they were nice enough to do a revision, but by the time I got him back the second time the cut was very choppy and at this point, I was over it. Photos below. He still has crust in his eyes. I asked for a Yorkie cut face, gave these photos but this isn’t it. The ears are choppy, the face is choppy. No attention paid to details. I’ll show what I asked for vs what I got. The staff was nice and tried to accommodate, but I think the skills just wasn’t there or they may have been too busy today. What I asked for photos were from a Scenthound in Florida just 2 months ago * Update * I’m just getting home and I see it’s a whole strip of hair missing on my dog’s legs. I am furious. And they’re saying that this abrasion on his ear is old. I can’t fact check that, but I’ve never seen it. I’m so upset As a 5/14.. nobody has reached out. The person I was emailing has stopped responding since showing her these photos & expressing my frustration with this service

Kim Brown · 5★ · 2026-07-17

I dropped in to get my lab’s nails trimmed, but took advantage of the package that also I included a bath, ears cleaned, and teeth brushed. The staff was friendly and professional and my pup was happy with her spa day. Wonderful experience - highly recommend!

Lulu Wang · 5★ · 2026-01-29

Seamless booking experience. Friendly staff. They took great care of our pup for his Basic Hygiene Plus service which includes bath, ear cleaning, nail trim, nail grind, and teeth brushing. We also added a paw trim. Momo came home looking great! Super clean and happy. His paws looks great too! We will be back for our monthly bath! Thanks ladies!

Anthony Molchan · 1★ · 2026-05-30

AVOID. Sometimes I feel like all they do behind closed doors is bathe and scent them. Nails are HARDLY trimmed. It’s just a chain with the 19 year old technicians trained (or maybe not) to do the bare minimum. During one visit, our girls left soaking wet because some genius decided to wash ALL THE TOWELS at once and none were dry. Stupid. Just stupid. Someone from this establishment keeps calling us to question this review. No doubt they wish for us to take it down. No. These things happened. Hire some adults with some extensive training. Otherwise, Scenthound is the Great Clips of dog salons.

T O · 1★ · 2026-02-26

I’ve given this place multiple chances, and unfortunately, they’ve disappointed me every time. That’s on me for continuing to bring my baby here. Last week, I brought her in for the full grooming package, and she came back with one of the worst haircuts she’s ever had. Her face was uneven, there were knots in her tail, and several areas on her body and legs were choppy and not properly trimmed. It honestly looked rushed and unfinished. To make matters worse, when I took her to the vet today for a teeth cleaning, they told me her nails were very overgrown and had to be cut. That clearly means her nails weren’t trimmed during her grooming appointment, even though I paid for the full package. I’m extremely disappointed and feel like I didn’t get the service I paid for. If you decide to go here, I would strongly recommend double-checking that they complete all the services included in the package you paid for. I won’t be returning.