Min Hwang · 1★ · 2026-03-16
I previously used their daycare service and was very satisfied. The staff were very friendly and my overall experience was great, which is why I decided to try their dog wash/grooming service as well.\n\nI showed the dog washer, Taylor, a photo of the style I wanted, and she said she could definitely do it. Unfortunately, the result was very different from what I had shown. I honestly don’t think she has ever groomed a Bichon before.\n\nOnly after everything was finished was I told that there was matting and that it couldn’t be done as requested. I wish this had been communicated before the grooming started so we could have discussed other options.\n\nIt’s unfortunate because I truly liked their boarding service and would have continued using it. I hope they improve communication with customers during grooming services in the future.