Matthew & Rhiannon Williams · 2★ · 2026-03-24
I recently boarded my kitten here from March 12–16 and unfortunately left feeling disappointed and concerned about the experience.\n\nWe chose this facility expecting a high level of care and interaction, especially at $42 per night. Throughout the weekend, I frequently checked the live camera feeds and never observed my kitten outside of the enclosure. In contrast, I consistently saw another cat spending extended periods of time out, including one day where it appeared to be out for hours. This raised concerns for me about whether out-of-enclosure time is being shared equitably among the cats.\n\nWhen I asked about this at checkout, I was told that my kitten had spent “quite a bit of time” outside the enclosure, which did not align with what I personally observed over multiple days on the cameras. The report card also noted that the kitten “needed a lot of alone time,” which felt inconsistent with both what we were told at pickup and with expectations for a young, social kitten.\n\nThe photos we received added to my concern. I was hoping to see engagement and activity, but the images provided were taken inside the enclosure, reinforcing the impression that there may not have been much time for play or interaction.\n\nAt this price point, I expected more engagement, transparency, and consistency in care. Leaving your pet with someone should bring peace of mind, and unfortunately this experience did not.\n\nI would recommend asking detailed questions about how time outside of enclosures is managed and communicated before booking.