GoodVets Uptown - Chicago

Double L L · 5★ · 2026-03-01

Theresa was a great help with me and my pet cat the other day. She gave excellent service in providing what information I needed in setting up with my appointment. Very kind and professional.

Lisa Rankin · 5★ · 2026-01-20

Sploot isn’t my regular vet, but my vet wanted an astronomical amount of money to put my sweet baby boy of 16 years down, so I went to Sploot. Of course I was so devastated and sad and scared. My heart was broken. The team and the doctor at this place were so kind, so sympathetic, and so supportive, I can’t put it into words how grateful I am for their gentle care and kindness. The card they sent was personalized even though they met us once and I teared up reading it. Thank you all for being so wonderful. Please go see them if you’re looking for amazing people that love what they do ❤️

Brad Gilligan · 1★ · 2026-02-23

Really amazing how badly they fumbled me as a client, much less as a human being. They trick you into their "wellness plan" which is basically just your yearly spend spread out into semi-equal payments. Most of it is not needed, you could just pay for it as you go and is simply an avenue for them to siphon money out of you.\n\nDENTAL CLEANING\n- Part of the deal is that you're paying for certain services, one of which happens to be a dental cleaning. A front desk receptionist happily told me I would be unable to schedule a dental cleaning, a service I paid for, because my wellness plan was expiring. As to why that mattered at all is lost on me: I paid for the service, I should receive the service in kind, regardless of whether or not the wellness plan is expiring.\n- If I had known you'd have to physically get it done (which was never communicated to me) before the year deadline was up, I would have scheduled accordingly.\n- I say all of this, because I had asked a few times about dental cleaning and they said to push it closer to the end of the year. When the end of year finally came, they pushed back via the receptionist and said it was completely unavailable.\n- There was no follow-up, no "your benefits are expiring, schedule now to redeem" message, no inclination whatsoever that even though you had $135 yanked from your account all year, it was actually all a ruse and you don't actually get that service.\n\nWELLNESS CHECK\nIn addition to all of that, there was another time where my pup was due for a wellness check. It's part of the program and it was his mid-year check-up. One of the technicians, I think a reviewer below said her hair was badly dyed red (can confirm!) was standoffish and said that wasn't true and turned me away. I turned around and booked an appointment through the app and the vet was happy to see me, completely opposite from the burnt hair individual's guidance.\n\nAND FINALLY...\nAdding to the litany of issues with GoodVets, they scheduled a monthly gland expression for my pup, which I later found out from the lovely vets at FAUNA down the street that that was negligent and, of course, uncomfortable for my pup. They said they would schedule (and did) a remedy to fix that from being a monthly occurrence, but his glands didn't need to be expressed that often and was just another way for them to get more $$ from me.\n\nTL;DR | Stay far away from this place unless you hate your pet and love wasting money.

popartcorn · 5★ · 2024-07-26

I love GoodVets! They're always so accommodating and answer all my questions about my pet. The staff is incredibly friendly and always takes great care of my furry friend. They're proactive about educating me and go above and beyond to ensure my pet is well cared for. I feel confident my pet is in good hands with them! And I love that they have resident cat Kiwi!!!! She is super friendly and adorable !!!

Nicole Harter · 5★ · 2024-04-09

I will refer absolutely anyone and everyone I know to their nearest GoodVets! I’ve been taking my pup Lando ever since we rescued him. Their staff is so patient, warm, knowledgeable, and accommodating. They are always transparent with pricing so you are never pushed into treatments wondering about how much it will cost. I now take my in-law's dog, Lily, to GoodVets after many bad experiences with her previous vet. I was so worried after seeing her in major distress, previous vets could not treat her for fear of hurting herself or someone else. I’m not exaggerating when I say the GoodVets team are literal angels and worked a miracle with Lily. She now has 2 positive experiences at the vet with no doubt many more to come!! Thank you GoodVets!! 😇🫶🏻