Pet Supermarket

Alexander Giraldi · 5★ · 2022-02-22

Couldn’t ask for a better place to take my dog. The staff is friendly and knowledgeable. The store is cleaned and they have the best self-wash station ever.\nDon’t even waste your time at PetSmart or Petco.

THOR agtarap · 3★ · 2024-07-27

Meh… It wasn't a bad experience, but it was far from impressive. Customer service was minimal, essentially just ringing up my order. When I entered the store, I wasn't greeted at all and the associate behind the register seemed to be on her phone the entire time I was there.\n\nGiven the abundance of other pet store options, I wouldn't go out of my way to shop here. Although I don't plan on returning but I'm not suggesting it was so bad that others not shop here.

Carter Bell · 4★ · 2024-03-25

I usually try to adopt from shelters but if you're not able to this store is also a good option. Their rabbits look healthy and the employee was interacting with them a lot to make sure they get socialized. Everyone there clearly cares for the animals and goes out of their way to make sure you're educated on proper care. They also have a great selection of supplies and this is one of the few in-person stores I can find proper rabbit food at in Austin. The facility itself is also very clean and well kept !

Nicole Oakley · 5★ · 2018-11-03

I love the staff here. They are so helpful and you can tell they actually care about pets and what they do. They hosted a Halloween party and they were so accommodating. I love this place.

Lauren S · 2★ · 2021-09-17

The store was lovely and full of options and the animals looked decently cared for. However, the customer service was lacking. I was greeted upon entering the store but that was all. No offer to help me find anything, and nobody checked on me despite being in the store a good 15+ minutes clearly wandering around. This is a very large store with several options and honestly if somebody had bothered to talk to me I probably would have spent quite a bit more. It's my cat's birthday today so I was really just there to spend a lot of money that I didn't need to spend. Instead I got a pack of worms for our newt and I got my cat one single bag of treats. I was browsing at beds and toys and would have been happy to buy both but honestly after being ignored in the store I felt like spending my money elsewhere. Worse yet, when I checked out I noticed one of the two people there was actually the store manager. It's just surprising to me that especially with the store manager at the store on duty that I would be ignored my entire shopping experience. Rather than help me, she and the young man she was working with were just having personal conversation. All in all it was not the worst experience I've ever had but I imagine this store has a lot of untapped potential and sales being missed out on due to staff negligence. May want to shape up and do some re-training. Enhancing the customer experience goes a long way in sales profits :)