Sonoran Pawz

Harrison Stone · 1★ · 2025-08-26

I have been using Sonoran Pawz for my Mini Golden Doodle for several months. I have been pleased with their service up until my dogs last two grooming appointments. Roughly 6 weeks ago I brought Indy in for grooming, the day after I picked him up, I noticed him scratching at his ear and I found a large ball of wax matted in his fur in his ears. I had to cut this wax out. The next time I brought him in, last Tuesday 8/19/2025 I dropped him off and picked him up as usual. I did send Sonoran Pawz a text to remind them to pull Indy's hair in his ears, they confirmed and agreed. Sunday evening 8/24/2025 Indy began crying and whining frantically. I brought him to the emergency vet and learned he had a double ear infection with both bacteria and yeast. The vet confirmed Sonoran Pawz did not complete the grooming procedure by removing the build up of wax and hair in my golden doodles ears. This is a breed specific problem I have learned. Indy needed 2 doses of pain medication, the matted hair and wax from his ears removed, a cone and medication. Sonoran Pawz did not do a complete job or they have hired people who don't know better. Either way this jeopardized my dogs health. The bill was just over $800. I contacted Sonoran Pawz several times to explain the situation and have them reimburse me. I was told the owner would reply with a resolution, I received a reply telling me to wait longer for a resolution. I wrote a detailed email with all the photos and information I am providing in this review. You will see the large amount of matted fur the emergency vet had removed which Sonoran Pawz somehow missed. You will clearly see the vets notes, this should have been prevented by my normal grooming visits, which I paid for. That is now between Sonoran Pawz and AMEX. I think this business owner has poor judgement based on her hiring unqualified people, but also dealing with situations when they arise and mitigating further damages. I would suggest taking your dog elsewhere.

justin jachens · 5★ · 2025-12-11

Rachel is very professional and caring with the dogs she handles. She makes sure each dog is well taken care of. Only person id trust with my dog.

charlie fox · 5★ · 2024-11-23

I had a great experience at this grooming, in my 18 years of living on this earth never have I ever seen a grooming business this amazing. I took my French bulldog in this morning and she loved it. They take great care of your dogs. Plus do a great job bathing them and grooming. I will definitely be coming back when I need anther bathing and grooming. This is by far the best grooming place in Arizona so come stop by for the best grooming and more. Your dog will thank you.

Lauren P · 5★ · 2024-07-22

My springer spaniel had THE BEST grooming experience at Sonoran Pawz Cage Free Grooming. I can't remember the name of the groomer (Natalie, maybe?), but she did an amazing job. Other grooming salons often send my springer back with a choppy, messy shave when he gets his summer cut, but Sonoran seriously gave him a human-level haircut (& style, see the pics!)\n\nMy springer is incredibly anxious and we have been to many different groomers over the years. Sonoran Pawz had everything I was looking for: same-week availability, text and phone call reminders, super friendly staff, and a cage-free grooming environment. Pricing was also very fair and comparable to other groomers in the area. We have definitely found our new groomer!

Sadie Woods · 5★ · 2025-08-27

I can’t say enough wonderful things about this grooming salon! The cageless environment makes such a huge difference—my dog was completely at ease the entire time, and I could tell she felt safe and comfortable. The groomers are so patient, gentle, and genuinely care about the dogs. Her haircut came out absolutely perfect, and she smelled amazing without being overwhelmed by heavy perfumes. You can tell they put the pets’ well-being first, and that makes all the difference. This is the only place I’ll trust with my pup from now on