Luckys

Veronica Stoller · 5★ · 2025-10-08

Wonderful experience! They were so gentle and caring with my pet, and the grooming was perfect. My dog Lucky came out looking adorable and so happy — highly recommend!\nThe best part Lucky runs in happy to go to grooming.

Alex Adler · 1★ · 2024-10-19

DO NOT GO HERE!\n\nThis might be the worst service I have ever experienced for a place that I had high hopes for. I had walked by the storefront one morning and decided to peek inside. I spoke to the congenial front desk person who gave me a rundown of their services and said that they have a First-Time Customer reduced rate.\n\nI called to schedule an appointment for noon. The morning of, I got a call the day of to tell us that they need to move our appointment earlier because the store was closing early that day. We were accommodating and agreed to come earlier.\n\nWe gave our instructions for how we wanted our miniature poodle's cut to look - A teddy bear cut. Pretty standard for the breed and all groomers should know it.\n\nAfter dropping him off and they started to work on him, they discovered some matting. The front desk person called to ask if they should de-mat under his ears for an additional fee. We said "yes" to the $30 upcharge. I asked for the total with all of the services. This is when I was informed that there was no "first-time customer" discount. They clearly knew who had given out this information, but now are declining to honor it. The best they could offer was $5 off after several phone calls between the "owner who's on vacation" and the store and me.\n\nFrustrated by this bait and switch, we accepted the minimum discount.\n\nBUT THEN, they brought out our dog. Nothing, I mean NOTHING was completed as instructed or agreed upon. Instead of de-mating under the ears, they shaved it off. The teddy bear cut was absolutely nothing like instructed. An embarrassment. The body was shaved so close as he made no effort to brush him out. The back of his neck was completely crooked (see below). His tail wasn't brushed or sculpted. It was just bluntly chopped at the end like a person who tried to cut their own bangs. HORRIFIC!\n\nAnd to top it off, the groomer (apparently named Tucker) who butchered our dog had already left (mere minutes after he finished as my wife was there immediately after they called). He clearly fled the scene of the crime! No opportunity for touchups or critiques or customer service. Just destroy our dog's look for weeks and take off.\n\nCLEARLY, the staff wanted to end the day early which is the reason they moved the appointment forward and rushed through the job. Please note: We dropped our dog off at 9:30 AM and the original appointment was at noon. REGULAR BUSINESS HOURS on a Thursday.\n\nAfter a back and forth with the remaining staff member about the quality of grooming, the staff member kept claiming the owner was on vacation and couldn't be reached, even though earlier she had said the owner was at the store.\n\nEverything about this was atrocious. From the rushed hackjob to the misinformation (intentionally misled) to the overall customer service.\n\nI would never recommend this company to anyone!\n\nAlso, my dog too has been scooting a ton since he got home. He rarely does this.

Kathy · 5★ · 2025-10-08

AMAZING GROOMING, wow I was so impressed how my little Alfie looked when I picked him up . The staff is sooo wonderful the place is very clean , and they don’t keep the dogs in cages. My sweet Alfie actually enjoys going to grooming, makes me feel so good .\nThank you to Jenny and the staff for being so kind to my Alfie! !!!!!

Kendrick Khoe · 5★ · 2025-09-25

$90 for grooming.\n$5 for nail filing.\n\nThey are great. I dropped off my dog at 8am. She was ready to pickup by 9:30am.

Hurricane Warrior · 5★ · 2023-02-08

Being new in Santa Monica, I was trying to locate a reputable dog grooming facility. After calling a few, I found this gem - Luckys Pet Care on Santa Monica Blvd. the pups are free to roam, which is cool for the dogs. Jenny was able to accommodate my schedule and really worked with me in time and dates.\nDewey got a great haircut, and full groom for an extremely reasonable price.