Citydog! Club

Pavers Center · 5★ · 2026-02-26

I wanna share my experience today with Carolyn , she accept my dog in last minute. She was very kind. They did a very great job. I know my dog has a home now the groomer, Dara is absolutely professional. They did spectacular job. I just showed them picture and they did exactly what I want

Thomas Spadafora · 5★ · 2026-02-12

Carolyn, Parker and Scott have become like family to my corgi Charlie during tough times recently. From report cards to daily updates and ALWAYS prefacing that the dog is OK when calling…. They’ve built a nice team you can trust.\n\nPretty sure they have moved to the west LA location now, but we have went with them despite the commute as their worth it!!

Matt Florian · 5★ · 2026-02-05

Carolyn is a true to word lifesaver! A few weeks back, I got a last minute invite from friends to go to Disney.\n\nI had just moved to Los Angeles and didn’t have anyone to watch my high maintenance children (a GSD mix and a BC).\n\nCarolyn went out of her way to help me acclimate Fox and Sox to Citydog! Without her and the team, I wouldn’t have been able to stay at the resort and get some much needed RnR.\n\nThank you Carolyn and Citydog! And congrats on the move!

milan bui · 5★ · 2025-10-11

My dog absolutely loves City Dog! Every time we pull up, she can’t get through the door fast enough. The staff is amazing: friendly, caring, and clearly love what they do. I always feel confident leaving her there knowing she’s safe, socializing, and having the best time. Highly recommend City Dog to anyone who is looking for day care or boarding.

Justin Suh · 3★ · 2025-08-05

Leaving my original feedback below for posterity. I did get a call after leaving this review and was reimbursed the extra charge I was surprised by. It seems there are policies in place to avoid bad customer interactions but doesn't seem like the team really follows those rules. I would still be hesitant to recommend this location\n\n---\n\nHIDDEN FEES AND POOR COMMUNICATION!\n\nVery poor experience, don't understand how they can justify the extra per day/night cost given the basic facilities. But the care is what you pay for and I can't speak to how my doggy was treated on a day to day basis (she seems happy)\n\nThe worst part is their lack of transparency and hidden fees. They will entice you with a free bath. They will also guide you to buy packages that "cover" your needs. Then when you check out, they add on a bunch of fees (~$250 extra). $70 late fee, even though I said upfront when I would pick her up and was not told anything. Pay for an extra night because the package I purchased doesn't cover the full stay (why wasn't I told this upfront?). $50 for a bath which I was told was included in the package\n\nThey will claim these extra costs and restrictions are in the contract. You mean the fine print doc nobody reads? This is a disingenuous explanation. If I pay upfront (and follow the exact schedule I shared) don't expect me to pay extra at the end...