Kelsie Buth · 5★ · 2026-04-20
We adopted Kevin from Henderson Animal Shelter last year — an extremely sweet but fearful, reactive, and completely untrained 1-year-old. He was great at home with our other dog, but anything outside (leash walks, the car, other dogs, or distractions) triggered total meltdowns. Nothing was working, and I was usually close to tears after outings.\n\nWe started with private lessons with Brad at Norton Dog Training to assess Kevin and learn basic handling. While he improved in some areas, his reactivity needed far more consistent, high-level training and safe exposure than we could provide at home. So we enrolled him in their 4-week board and train program.\n\nThe NDT facility is clean, professional, and well-run. Kevin got daily structured training, confidence-building drills, safe socialization with other dogs, and plenty of downtime. They used a balanced approach — rewarding good behavior while clearly correcting unwanted behavior — and introduced tools (prong collar while learning, now martingale + e-collar) tailored to him. While plenty of people oppose corrective training, and some trainers unfortunately do it poorly, when done right (as Norton does), it is never about hurting the dog to teach it something — that’s a common misconception. The trainers, especially Brad, Chase, and Henry, used the right tools to teach Kevin HOW to learn and then taught him what the rules were. Most dogs will be SO MUCH better off if they understand there will be a consequence for unwanted behavior - just like people... It sounds simple, and these guys make it look easy, but if you've ever worked with a difficult dog (and Kev is one of those), you know how much skill and experience this takes.\n\nThe board and train made a huge difference and we have already seen Kevin handle certain situations we didn't think were possible. Kevin came home understanding expectations, and we’ve seen positive changes we didn’t expect. That said, it’s not a miracle cure. Reactivity and impulse control is still a work in progress, and success depends on us reinforcing the training consistently through more exposure. We continue lessons mainly to improve our own handling skills!\n\nIf you have a difficult, reactive dog and are willing to do the work, or if you just want excellent obedience and socialization, Norton Dog Training is outstanding. They deliver real, lasting progress through skilled, structured training.\n\nHighly recommend — and looking forward to continuing with them! Thanks to the entire team, especially Brad, Jamie, Chase & Henry for all that you've done for Kevin and us.