Coco and Toto

Dean · 5★ · 2026-01-29

Great groomers and dog boarding services. Been coming here for a few years and they always do a great job. If you’re more specific/picky about how you want your dog to be groomed I would say ask for Kathy when booking your appointment. Donna and Valentina also do a great job. I’d also say their prices are super competitive (about the best you can get in manhattan). Please remember to tip your groomers! They spend hours working on our dogs.

Karen M · 5★ · 2025-10-22

Coco and Toto have been absolutely amazing and I highly recommend their services. My dog Luna has been coming here since she was a baby for regular grooming visits and even occasional daycare for the past 4 years. Just 2 months ago, she became permanently waist down paralyzed out of nowhere and we had no idea what groomer to take her to after extensive spinal surgery. Carlos and Donna went above and beyond and welcomed luna and cleaned her up and did an incredible grooming job. Their compassion and care is outstanding and I am so grateful. They truly care about helping animals & they are fantastic at what they do. Thank you so much.

jen b · 1★ · 2025-11-09

NOT RECOMMENDED if you care about your dog’s coat. ZERO STARS. HORRIBLE CUSTOMER SERVICE.\n\nAfter three years of trusting them for simple sanitary trims, my King Charles Cavalier came home clipped, patchy, and uneven — and instead of owning their mistake, the owners denied it and refused a refund.\n\nMy dog is five years old, and I've never once brought him anywhere for a full groom. Every visit, I’ve given the exact same instructions: a “sanitary cut” — bath, tidy paws and legs, light feathering, and trimming of sanitary areas only — never clippers or topcoat cutting. Cavaliers should never be clipped unless the owner requests it, and reputable groomers know this. They had always followed those directions until this visit. Nothing about my request changed, so there should have been no miscommunication — certainly not on my part.\n\nThis time, he came home with a dull, uneven coat. When I called, Carlos said “only scissors were used.” That wasn’t true — and even if it were, only feathering should have been trimmed. Ron later confirmed clippers had been used. I know my dog and his coat — this was absolutely not the same type of trim he’s received before. I asked for a refund.\n\nTheir written reply:\n“We have groomed him several times and he has always gotten a ‘fix scissors trim all over, including the top to make it consistent with his whole look.’”\n“Somehow, this time, the final results do not look the same to you… the same way that could happen with your hairdresser.”\n“Our groomers deserve to be paid… That is why we do not refund payments for this service.”\n“We can offer you to come… so the other groomers… can take a look and fix anything you would like.”\n\nTheir response was rude and dismissive. I’ve only ever asked for sanitary cuts — and that’s what I’m charged for, not a full groom. I declined their offer to “fix” it because the damage was already done — the coat had been cut short and uneven, which cannot be repaired by more trimming. The right thing to do would have been to issue a refund and own up to their mistake. Instead, they made an already upsetting situation worse by refusing to take accountability or listen to a loyal customer of three years, leaving me feeling completely disregarded.\n\nTHEIR REPLY IS EXACTLY WHAT I EXPECTED:\nCarefully worded to deflect responsibility while sounding professional. It subtly reframes the situation to suggest I misunderstood, while portraying them as reasonable and consistent.\n\nAfter three years of going to the same groomer and getting the same service, why would I suddenly complain if nothing had changed? The only thing different this time was what they did to my dog’s coat. Our pets are family, and no one knows them better than their owners. We’re the first to notice when something isn’t right.

Gretchen Holt · 5★ · 2025-08-27

I’ve written a review before but felt compelled to write a new one since a recent experience. My dog has been going to Coco & Toto for forever but her last visit was UNBELIEVABLE. When Inpicled her up her teeth were shiny, white and CLEAN! She’s 11 so her teeth are starting to show more wear and tear but she looked like a puppy again! I don’t have enough good things to say about our experience here. They do it right. 🐶

Haruko Haruko · 5★ · 2025-10-29

They are the best groomers for my toy poodle, Peri Winkle. Customer for over 4 years and I highly recommend their grooming service. They are kind, professional and thorough. My vet even said her nails were clipped very well. Owner operated with a great team. Thanks, Ron!