Petco Grooming

racheal evans · 5★ · 2026-02-19

I love this location!! Thank you Ms Tabrina!! (That’s my girl! Lol) and staff for always being so helpful and knowledgeable. Since the first day I shopped here I was greeted with the best welcome ever and congratulations on becoming a cat mama lol Bo loves all his treats and toys and I know we are ALWAYS in great hands shopping at this location. I highly suggest if this is your local Petco give them a try you’ll be back every time! Phenomal customer service it’s really nice to know people care and want to extend that . This whole staff goes above and beyond everytime even when I watch them interact with others and that’s truly what’s up!

Keisha Herron · 5★ · 2026-02-01

I usually don't shop at Petco, but I was in an emergency and needed a bootie that wouldn't come off my pup's paws because he cut his paw pad. A lot was going on Saturday morning at the store, and the gentleman who helped me could tell I couldn't find what I was looking for. He helped me right away after circling the store. And the recommendation he gave worked perfectly! I didn't get his name, but kudos to the gentleman behind the register for helping my Aries!

Бабичева Карина · 1★ · 2026-01-25

Today, January 25th at around 4PM, my friend and I visited this pet store and had a very unpleasant experience at the checkout.\n\nWhile paying, my friend realized he forgot to grab a cat shampoo and went back to get it. I stayed at the register wearing headphones and didn’t hear the cashier’s question clearly the first time. She asked something about a mobile phone and I assumed she meant the phone number for the rewards program, so I said that he had already put it.\n\nIn response, the cashier rolled her eyes, stared at me in a very rude and uncomfortable way for several seconds, and said “never mind” in a dismissive tone.\nCouple minutes after another cashier asked her what was going on and she said— RIGHT IN FRONT OF ME — that he “went to get shampoo” and that WE DONT SPEAK ENGLISH. I was absolutely shocked and offended that she would say this in my presence. I immediately responded her that “We do speak English. I can understand what you are saying.” Her reply was a sarcastic “Oh, yeah?”\n\nThis behavior was extremely unprofessional, disrespectful, and frankly discriminatory. Even though she is Hispanic.\nInstead of basic politeness and customer service, we were met with mockery, rudeness and prejudice. Employees should never make assumptions about customers or speak about them like they aren’t there. I don’t see how that can be unclear.\n\nBecause of this experience, we will never come back to this store. It was completely ruined by the cashier’s hostile and mocking attitude. Management should seriously consider better training their staff in customer service, professionalism and basic human decency.

Elaine Soloway · 5★ · 2025-10-18

So convenient to our apartment. My dog Doris waits for the elevator that slides us down to Petco. All the aisles! All the food! All the treats! And best of all, friendly and professional sales team. We’re blessed to have the carnival-like store nearby.

Nancy Ann DeSandolo · 5★ · 2025-12-10

I returned to Chicago and Petco in October, 2025.\nI am very happy to have met Suzi who has become Snowball's new groomer.\nShe is a very positive and artistic person who loves color. She impacts my little Snowball in tender ways and grooming has become a happy time for Snowball and for me!