Happy Tails

Tarsha M · 5★ · 2020-12-21

we just moved here from New York City and of course we already had establish a relationship with our previous groomer back in New York, I was researching pet groomers that I know that I can trust my Benji with and also get the look that I want for him and here at happy tails I definitely got that they’re super convenient to our home In Lincoln Park and I love the little handkerchief that he received when I picked him up. They were very friendly and benji was happy, this will definitely be my go to for him now

Daniel Kinkade · 2★ · 2022-05-04

I had heard of this place and they came highly recommended for small dogs to be groomed, however they are way out of my way. But, the usual groomer I use was booked for months. I called Happy Tails and they were available that day and all day the next two days. Great! I feel now that was a warning sign. Took my shih-tzu in and Ray groomed her. To his credit, he cut her very short like I asked but her hair is uneven all over the place. My neighbor said she looked homeless. Lol. Photos are attached showing how the hair on her forehead is uneven in a weird lopsided Mohawk and her legs have random patches of long hairs. Weird. For $60 I'll go elsewhere. Also, they don't take cards, which they don't tell you when you call. Worst dog haircut my dog has ever had.

Kirby Bridges · 1★ · 2021-08-11

Taking your dog here is a safety issue to your pet. Happy Tails has now hurt my dog TWICE in the last year and I will never be back. After the first time, I convinced myself that it was such a fluke accident that it could never happen again. Foolishly, I took my dog back and I am full of regret. My dog is 10 years old and has been groomed countless times without incident until we came to this place. I absolutely cannot take him back because I now know that it would unequivocally threaten his safety.\n\nFor context, the first time that Jack was hurt, the groomer sliced off a piece of his nose during the service. (Picture 1) When I got there, the guy was shaken and said that it had been bleeding like crazy but that they would pay for my vet bills. Unfortunately, there was nothing the vet could do. Happy Tails offered me a year of free grooming and after several months I returned because I was convinced that it was such a fluke. No services were for free when I returned, even though they keep records on every dog. I didn’t push for it because I somehow still wanted to support a local business.\n\nNow this time, I get home from picking him up and it is shaved so close under his ear that it’s bleeding and oozy. (Picture 2) No one told me this happened when I was there, they acted as though everything was fine (which is 100% not okay). I hate that I put my dog in jeopardy and take accountability for not switching services earlier. The business told me that I could have my money back from this and previous services, but that is not what I care about. I sincerely hope that no more dogs are hurt by going to Happy Tails.

Qasim Ahmed · 3★ · 2021-09-11

My cat Rambo was well taken care of and timely. Owner was fun (got jokes!) and knew how to handle pets respectfully.\n\nEdit 07.04.2021 : We switched to Petsmart as Rambo started having diarrhea after each bath. 2 baths with Petsmart and the issue did not continue.\n\nEdit 09.10.2021 : 3 baths with Petsmart now and no issues. Not sure what Happy Tails were using to cause my boy diarrhea after every bath.

Rachel Giattino · 1★ · 2021-05-14

We brought our goldendoodle to Happy Tails for his first full groom this past weekend. We were shocked when we got a call an hour after we dropped him off that he was trying to "viciously" bite the groomer. We went to pick him up and the groomer said our dog needed more training. We brush our dog every day, touch his paws/ears/everywhere on a regular basis, have given him baths, have had his nails cut before, and have used both a clipper and scissors on him ourselves several times. The groomer told us we should take our dog to training classes, to which we replied he already graduated from a basic level course. The groomer then asked if we train using treats to which we said yes. He told us that was the problem, we train with treats... our jaws were on the floor. What does this guy do to train his dogs if he doesn't use treats and positive reinforcement??\n\nWe held off on writing this review until we took our dog to another groomer, in case it really was an issue with our dog needing more training and conditioning. Well, he got groomed today at another local establishment. When we picked him up, the new groomer raved about how sweet our dog is and how good he was throughout his grooming. We told her what happened with the groomer at Happy Tails and she was shocked based on her experience with our dog. I don't know what this guy did to our dog to make him try to bite, but I would never recommend anyone bring their dog to Happy Tails.