Prickly Pear Pet Vaccines

J Perry · 3★ · 2026-02-21

I want to start by saying I am incredibly grateful for Dr. Katie Hilla. She is a wonderful doctor and owner, and I truly value the care she provides. However, my experience with the front desk today was incredibly frustrating and unprofessional.\nI arrived early and was waiting right in front of the door before the clinic even opened. The front desk staff member was fully aware of who was there first—she even made direct eye contact with us in our vehicles when she came out to take the trash. Despite this, when the doors opened, she allowed a couple with three dogs to jump ahead of everyone who had been waiting.\nWhen I pointed out that there was a clear order of arrival, her only response was, "Well, it’s walk-in, first come, first served." Using that as a justification felt like a slap in the face. On my previous visit, the staff correctly took people in the order they arrived, so to see that protocol ignored today—especially when she saw us sitting there first—was unprofessional and rude.\nI even had a conversation with another gentleman waiting who confirmed I was there first. I ended up putting my pet back in the car because of how this was handled. It is a shame that such a great doctor is represented by a front desk process that feels this disorganized and disrespectful to patients' time. I hope Dr. Hilla addresses the training here, as the current front desk conduct doesn't match the quality of the medical care.

Staley Catherine · 5★ · 2026-02-24

Bottom line: reasonably priced without skimping on quality.\nLonger story: Not so sure about their name. When I first saw their storefront before we had a pet, I thought why that name? It conjures up pain. After we brought home a cat, we found out the crazy high prices of vet visits and vaccines in Austin (rabies can't be given by a vet tech and no one seems to offer shot clinics like we had in CA), I started wondering how anyone could afford a pet. Started looking around and Prickly Pear seemed to be too good to be true. But, we vaccinated our cat there and had a very good experience with kind and knowledgeable people. Now I would not go anywhere else for shots. Be aware that you must purchase through them for Rx flea meds, etc. They will not give prescriptions that you can take elsewhere. But they are up front about that and our prior vet in IL had the same policy. It does eat up some of the savings of their lower cost visits and vaccines because otherwise I could go to Costco (yes, they strangely carry pet Rx) or use one-time disounts with Chewy or Petsmart. So grateful I found Prickly Pear and to others for writing reviews!

Amber Andersen · 5★ · 2026-01-05

Prickly Pear is a great vet option for affordable vaccines and wellness. Today I visited with my cat Logan for his 3 year rabies and FVRCP. The front desk checked us in fast, then we went to the cat room to wait. The doctor and nurse were so caring and gentle with him while he was vaccinated. The doctor completed a wellness exam and sent us home with some dental wipes. The fees for the vaccines matched the website fees exactly, so affordable compared to other vets. I have found a new vet for his vaccinations, and I am so happy this vet exists for affordable pet care. I am so relieved he is healthy, and now I can work keeping his teeth clean with the wipes. This clinic is perfect for limited services like vaccines and wellness.

Annia Ramirez · 5★ · 2024-06-06

I love this place. Fast and super friendly service. Very budget friendly, they do only offer limited services. During the week is the best time to stop by since it’s less busy and easier to be in and out. During the weekends it’s really packed with a long waiting time. I have been bringing Nike since we moved to Austin 2 years ago and will always be our to-go place and will always recommend.

Natalie Oehler · 5★ · 2025-11-10

Walk-ins only, very fast! Only once did I wait longer than 5 minutes to get seen and it was because they were busy at the time. Even then, it was still less than 20 minutes total. Friendly staff, very professional, best priced I've ever found. Highly recommend!