Sarah Johnson · 5★ · 2024-11-12
Thank you so much for providing Ariel with SAFE and comfortable boarding. We have always been anxious about boarding her, and we have been so impressed by your amazing and reliable family owned kennel.\nBig Oaks is always thorough, flexible, and accommodating to our dog’s special needs. We rest easy while we are out of town knowing our beloved dog is in good hands. We travel a lot, and our schedule is constantly changing. Usually this would be a disaster for boarding but they always go above and beyond to be there for us, and our dog. We’ve had last minute flight changes multiple times now and they have taken her in early and kept her late, assuring us that she will be safe and cared for and causing us no additional stress while dealing with flight cancellations and other stressful life events. Our dog has also had some health issues recently and they go above and beyond accommodating to her special diet and other restrictions she has had while healing. They allow her to have her own bed and toys and watch her closely to ensure she is comfortable. No dog is perfect, and unlike other boarding facilities Big Oaks does not expect them to be. They listen to what YOUR dog needs!!! They also don’t leave your dog outside in the heat all day or force your dogs to play with other dogs for hours on end if your doggo is not feeling it or is overstimulated. They make sure your dog is having a good time based on individual needs, and actually watch and understand behavior of dogs. If you are looking for a reliable and caring family to look after your dog, can’t recommend them enough.