SOCO Pet Lounge

Jay Rivers · 1★ · 2026-02-28

I was planning to board my dog here while I went out of town and had everything ready to go. The only issue was that I couldn’t print the required documents, so I stopped by to get them printed. Honestly, I’m glad I did.\n\nThe moment I walked in, the smell was overwhelming. I understand that dog facilities will not smell like roses, but this was far beyond what is reasonable. The reception area looked dirty and had a strong odor of dog and urine. I have visited animal shelters that smelled cleaner than this. After reading some of the responses to other negative reviews, I know the argument is that a dog daycare will not smell perfect, and that is fair, but this felt excessive and off putting.\n\nIt was really disappointing because I liked the idea of the private outdoor areas for the dogs. That was a big plus. But based on my first impression, I would not feel comfortable leaving my dog here. I would honestly rather cancel my trip than take that risk.\n\nYou may very well have an amazing staff, and my dog might have loved it there. But as a pet owner, I can only go off what I experienced. A dimly lit reception area that looked unclean and smelled worse than a urinal does not inspire confidence.\n\nIf your facility truly is clean and well run beyond the front desk, I strongly recommend updating or deep cleaning the reception area so it reflects that. First impressions matter, especially when people are trusting you with their pets.

Mikia Medina · 1★ · 2025-11-12

It’s a no for me . They didn’t wash her face & barely washed her body ! I payed for a full service & got half the service . I could’ve done this myself ! I definitely won’t be back eww!! ( there is no need for me to lie . The picture speaks for itself) I will GLADLY spend my money elsewhere 😘

Mary McCanna · 1★ · 2023-10-05

Update - thankfully I was able to get a full refund.\nAVOID IF YOU HAVE A DOUBLE-COATED DOG - I've gone to SOCO pet lounge for a few years for my Sheltie. However today I brought her in for her usual clean and tidy, and told the groomer I wanted her feet done and a sanitary cut. When I picked her up, her hair was bluntly cut all over (especially on her back, legs and butt) and her gorgeous Sheltie pantaloons are gone. I'm extremely sad. Regardless if the groomer rushed through her groom session or didn't use the proper techniques for double-coated dog, I don't know when the fur will grow back, but it looks like the undercoat was cut. If you look at the last two pictures, you can see how unevenly her butt was cut. It's going to take several months, at least, to grow back to the old length, and will most likely be a coarser texture :(

Carlee Secor · 1★ · 2024-04-30

Was a regular customer until recently, even after a second appointment that was supposed to remedy the awful groom I paid $100 for, he was still not up to SOCO’s usual standards. A cyst on my dogs back popped but apparently that meant they couldn’t cut his feet, gave a rough body cut (which was uneven), and at the second appointment didn’t wash my dog, only cut his feet.\n\nPricing here changes often, fluctuating between $20-50 difference every time I’ve gone in. Disappointed to say the least, I really enjoyed coming here.

Judith Franiuk · 5★ · 2024-01-02

They take good care of my toy poodle. I like that they schedule your appointment and you’re able to pick your dog up within 2 1/2-three hours of that time. My dog is getting older now and I don’t like places where you drop off in the morning and then they stay in a kennel all day until late afternoon. Less stress for my pup overall. And just look at her! All nice and floofy