Furry Pawz & Clawz Pet Salon

Jamie Pierre-Louis · 1★ · 2026-02-18

I am extremely disappointed with this establishment.\n\nMy senior dog (a proud 16 years old!) had a grooming appointment there about three months ago. When I picked him up, everything seemed completely normal. I paid, we went home, and no one mentioned any issues. The staff was pleasant, and there was absolutely no indication that anything concerning had occurred.\n\nToday, when I called to schedule another appointment, I was told they could not accept him because their notes indicated that his tongue had turned blue while he was on the grooming table.\n\nI was stunned. How could something that serious happen while he was in their care, and no one inform me when I picked him up? If my dog experienced what could have been a medical emergency, I should have been told immediately so I could seek veterinary care. He is elderly, yes, but he has never had any medical condition that would cause such an episode.\n\nTo be clear, I am not upset about their refusal to groom him again — in fact, I would never entrust him to them after learning this. What shocks and upsets me is their failure to disclose a potentially serious health incident at the time it occurred.\n\nThankfully, in the three months since, he has not had any similar episodes or health concerns. But that does not excuse the fact that this information was withheld from me.\n\nPet owners deserve transparency and honesty, especially when it comes to their animals’ health and safety. At best, this reflects negligence in communication. At worst, it raises serious concerns about what else may go unreported.\n\nI strongly encourage other pet owners to think carefully before bringing their animals here.

Sabrina Jean-Baptiste · 5★ · 2025-10-26

I had a positive experience bringing in my cat to get his nails trimmed. I appreciated that I was able to see my cat the entire time they were clipping his nails. The two professionals that clipped his nails were very efficient and were able to complete the trim in under 10 minutes. They also seemed to genuinely love cats.

Kelsey Miriam Spitalny · 1★ · 2020-11-08

Dutch came out of his grooming appt on Friday bleeding from what I was told occurred when he “licked the scissor”...after further inspection there is no way the snip of his tongue happened this way, but more likely occurred from an accidental snip while his face hair was being trimmed. Rather than take responsibility for what occurred, I was still charged the $100 for the service and continually told in few words that it was his fault this had occurred. Ah the moment I remained calm and hoped the bleeding wouldn’t be so bad, but by midnight (8 hours after picking him up) he was still bleeding significantly—I did call our ER vet to see if I should bring him in and they said to wait until morning because the tongue is such a sensitive area they try to avoid stitching on it. During the first three hours he was home I sat on the floor with him trying to hold the towel and hold pressure to get the bleeding to stop. It should also be mentioned I’m 8 months pregnant...which made the situation that much more stressful and taxing. After hours of tending to him couldn’t stop the bleeding, we decide to let him do his own thing in the crate under supervision and this ended up with him licking himself for hours getting blood all over his coat...\n\nIn frustration I emailed the owner about the situation hoping she could at least offer a refund for the $100 service that now had me on the floor caring for my dog the entire rest of the day and may end with us having to take a trip to the emergency vet...she offered to reshampoo him sometime this week but nothing more. Even after explaining the cancelled plans for the entire weekend—had to cancel dinner plans for my husband’s bday that evening and our plans to take Dutch upstate for some scenic walks/hike on Saturday.\n\nAside from the snipped tip of the tongue, his cut was very uneven. Her response to this was he was very matted, tho I know this to be impossible because of how often we brush him. He has one mat on one if his ears, but other than that none.\n\nStill not sure why I pay $100 for this experience, but they took responsibility for nothing and I will never return. Hope others don’t make the same mistake—I had a couple good experiences here but to see how they handle issues is not good business practice or good customer service.

Biancaa FitCali · 1★ · 2026-02-26

I brought my dog in and her ear was cut. I noticed redness and bleeding and it was heartbreaking. Never taking her back there again.

Abram Peters · 5★ · 2022-11-30

After many horrifying haircuts and experiences, I finally found this place. They did an amazing job and left my babe beautiful and smelling amazing. They offer extras like the blueberry facial highly recommend to clean around the eyes specially for yorkies. It was easy to set up an appointment too and the staff is very friendly, and prices are great. The video doesn’t really show how good the haircut is but you get an idea.