Southshore Pet Grooming

Jan Mader Roberts · 5★ · 2026-02-24

They did a great job on our pug, his trim looked great and he was in a great mood afterwards! They also got us in quickly when we called. Will definitely be using their services in the future!

Felipe Silva · 2★ · 2026-02-20

Pro: Close to our house and professional\n\nCon: We were disappointed with the level of care provided during our first visit and will not be returning. My wife brought our two dogs in for grooming and provided clear instructions regarding their haircuts, which were not followed. More concerning, one of our dogs sustained a clip injury to the left front axilla. He was limping afterward and yelped when picked up. This injury was not disclosed to us at the time of pickup. We had to take home to the vet and had to have three staples placed to close the wound. Given the poor quality of service and the price charged, we do not feel the care provided was acceptable or reflective of the cost.\n\nUpdate (2 weeks later): We reached out to the owner of Southshore Pet Grooming to discuss an incident involving our dog, Luke. To their credit, they responded promptly and conducted a thorough investigation of the matter. They acknowledged that the situation was mishandled by a technician, specifically regarding the failure to inform us of our dog’s injury.\n\nAfter we provided the invoice for our veterinary bill, they not only reimbursed us for the medical costs but also refunded the original grooming fee. Also, they informed us that the tech who injured Luke was fired.\n\nTheir willingness to take responsibility and make things right has significantly improved an otherwise difficult experience. Our dog Luke is recovering well and will have the three staples removed in five days.\n\nUnfortunately, due to the unpleasant memories associated with the incident, we have decided not to return as customers. However, we sincerely wish Southshore Pet Grooming nothing but the best in the future.

Kathryn Reddick · 5★ · 2026-01-23

Southshore is wonderful! It’s family owned, and all the staff are wonderful. No need to worry about which person is assigned to my dog for the appointment! It’s nice to be able to call the groomer and have an employee answer the phone immediately (the little things….) my dog always looks great !!!

MONICA Stroud · 1★ · 2026-02-24

Quoted $75 for my 10 month puppy. He’s been groomed before with NO problems. I asked for a puppy cut and asked if they knew what I meant. They stated they did. When I picked him up, they charged me $90. I asked why it was so much more than quoted and they stated, “he was rough”. I asked what that meant and was told “well he’s a puppy.” My previous groomer (WV) told me she was surprised he was so well behaved when she groomed him. I did NOT recognize my dog when I they brought him to me. He was completely shaved. I was heartbroken. I would never recommend this groomer to anyone who cares for their dogs.

William Daniel Santiago · 5★ · 2025-07-18

We love this place and all the ladies that make it happen. We have four fur babies and the ladies their actually apply love to our babies while grooming them. This is our 5th year with them and we will NOT go anywhere else! Thank you ladies for taking good care of Eli, Lola, Cinnamon and Oreo! They love you all so much! Blessings!