All About the Dogue Salon & Spa

Kat Song · 1★ · 2024-11-03

Worst grooming experience in the Bay Area. Never again! My dog was dropped off around 9:30am and released at 5pm (I received a text saying he would be ready by 4). I asked if he was walked for a bathroom break/access to water, but the person there didn't answer me and avoided my question. This gave me the answer that he wasn't walked for a bathroom break or offered water. I suggested that appointment times need to be offered and they said it was more efficient this way. NO! Efficient for whom? Absolutely not for the dog who is cooped up for almost 8 hours with apparently no water or bathroom break. Clients are not allowed in the shop at all, so you can't see the space where your dog is being held and everyone is waiting awkwardly outside. The work is uneven and I found off at drop-off that my dog was not getting a full cut and only a trim. Trim came back long and uneven. For what they're charging he should get a full cut. They also take your card into the shop out of your view. He came home stressful and backed up, wouldn't eat, and I had to take him outside twice at 1am & 4am (following the appointment) because he was throwing up - most likely still stressed and backed up. Most of these glowing reviews must be friends and family. Please don't make my mistake, just take your dog elsewhere

Irma Perez · 5★ · 2025-08-11

I’ve been going to this place for several months and have really enjoyed their services. My dog always comes back looking fresh and clean. Prices are very affordable.

Zach · 5★ · 2024-07-28

We visited this past Saturday with our two Aussies. They have a lot of anxiety and we were nervous about moving to a new groomer. Aussies are double coated and can't be buzzed etc. Lena scheduled our appointment and even offered obedience classes to help with their anxiety (which we will be trying 😅). Drop off was smooth and pick up was hours earlier than expected. The price was more than reasonable given the type of dogs and coats. They look amazing and we got a full report of how they did. We are very grateful to the all about DOGue team and will be coming back regularly if they'll have us 🙏🏼haha

Sonya Peters · 2★ · 2025-08-05

I had been taking my dog here consistently for almost a year. Recently I've noticed a few things that set off some red flags... I've had pretty uneven nail trims, and even had to return my dog back for a fix. When I explained it to the owner and she saw him, she stated it was the angle of the nails & how they were cut instead of them being uneven. I don't understand how that makes sense, if they are uneven, they are uneven? If you cut them differently- then don't? Cut them all the same.\n\nThe other thing I noticed was that my dogs grooms only lasts about 2-3 weeks. I have a 7 lb shihpoo. Grooming for him is $90. A groom should not last only 2-3 weeks! I called, spoke with the owner and gave her the opportunity to remedy the situation, but all she was doing was explaining how dogs hair can grow longer at certain times of the year. It's August and it's very hot. Typically, that happens in the winter when dogs need a thicker coat. I have had my dog for over 4 years and not once has he ever had a groom that only lasted him 2-3 weeks. I felt a little uncomfortable taking my dog back after having that conversation as I didn't want my dog to be punished or be treated poorly because I expressed dissatisfaction with the groom. I noticed his nail bled a little when he came out last time because they cut his nails too short and was treated.. They also did not tell me about this. I feel awful thinking about my little dog screaming out in pain because his nail was cut too short... his hair was a little bit uneven as well, he came out looking like a helmet head. To be fair I did not specifically tell them a length, but they usually cut his hair the same length every time and it usually lasts 6-8 weeks.\n\nYou really can't see how they are working on your dog and how the space is or what conditions your dog is being kept in. No one is allowed inside the shop, and windows are covered. From the other reviews, I believe it's because they are muzzling the dogs. Every time I drive past this place, I never see any dogs being walked or taken out on breaks. My dog is never kenneled, but when he comes out of his appointments it's like all he wants to do is run. This place is way overpriced, shady, and quite honestly I feel bad for putting my dog through the stress. 2 stars because usually hair cuts were aesthetically pleasing, but not always.

Claudia Blanco · 5★ · 2023-03-02

Had to drop off at the door and picked up there as well, so very quick. They gave her a cute flower bow and a treat at pick up ❤️ Reasonable pricing and very happy that the staff met my requests ☺️ def coming back