Puff & Fluff Grooming - Uptown

AJ Long · 2★ · 2026-02-08

Wish things would've been better! My pup doesn't love to be groomed, something I was clear about before our appointment. Anyway the staff ended up charging me over $50 for all the non-grooming services associated with the appointment, after I had already made it clear the grooming was the priority. They said they couldn't groom her and offered no rescheduling or payment flexibility. Never tried scissors after clippers didn't work, just a poor way of handling a difficult situation, I wouldn't expect a reputable business to do a much better job!!

Vida Wilson · 5★ · 2024-10-02

My dog loves coming to you for his sprucing! And I'm so glad because he is way too much dog for me to bathe! Friendly staff, great groomers, clean shop, east appt setting system. Zero complaints! Been coming here for 7 years now and moved away but still make the drive past at least a dozen other groomers to come here! Keep up my fur pampering pro's!

Kamariah Lewis · 2★ · 2022-09-24

I have a toy poodle that has very curly hair. I like to keep him long and fluffy so I usually go 4 weeks between each appointment. I moved so I tried this place and I honestly don’t feel that they took their time with his fur. I dropped him off and the lady at the counter mentioned his ears were matted. Which I knew that. So I showed her the length I’d like him to have and she agreed that would be a good length for my dog. So I was like great, I’m okay to leave my dog to get groomed. I get a call 15 minutes later stating that they would need to cut majority of his fur off due to matting. He was not matted. Poodles have curly fur. Whether your brush it or not, there’s going to be some kinks in the fur… but anyways I was upset with the phone call because if they had mentioned that while I was there, I would have gladly left with my dog and took him across town to my usual place. I told them to keep as much hair on him as possible. I return and majority of his fur was gone, he had a cut on him and was bleeding, and guess what? The part that we all knew was matted (his ears) is where they left all the fur. This led me to believe that they were not willing to take the time to work with his fur. I still paid full price and my dog was cut. My dog is 11. I’ve lived in multiple states, multiple parts of AZ, and my dog has never been cut by a groomer. I had to get medication for the cut on his skin. I believe in paying people for their time, I even tipped and I did not complain. I will not be back though, and if your dog has curly fur, I wouldn’t recommend them. Find someone willing to groom with care + take their time.

Gibby · 5★ · 2017-06-24

I'm so glad I took my dog here to get groomed. I loved the way it turned out and they were super gentle with my fur baby. It was his first time getting groomed and he was sooo happy after I picked him up. The price was reasonable for all the work they did and the results were fantastic. I will be taking my papillon here in the future.

Lesly Harden · 5★ · 2018-06-24

By far the nicest staff and best haircut for my matted furry babies. Kimberley did an amazing job from getting us signed in (last minute) on a busy Saturday to check out. Cooper the gray dog (on the right) needed nails, glands and teeth brushing and Chloe (on the left) was matted. They were able to salvage her cute pup face and make the best haircut possible considering how matted she was, mind you she is an 8 month puppy who I have not been able to groom myself in fear that I could possibly harm her. Chloe did amazing with the staff at Fluff and Puff and she and Cooper will continue to come here in the next coming months. I have also made my next appointment for Cooper’s teeth cleaning without the use of anesthesia which I think is pretty amazing! I definitely recommend this place!