Petco

Kim Quigley · 5★ · 2026-03-04

Lyric did such an amazing job on my Goldendoodle! The cut was perfect, but what really stood out was how incredibly sweet and patient she was with my older pup. That meant so much to me. You can tell she genuinely cares and takes her time to make sure they’re comfortable.\n\nJess, the manager, was also wonderful and made everything feel easy and welcoming from start to finish. The whole team just has such a kind, calm vibe.\n\nSo grateful!! We’ll definitely be back! Thank you so much 🐾💕

Andi Mae · 1★ · 2026-03-03

I am deeply saddened, embarrassed, hurt, and confused after visiting this store... I recently visited this store hoping to adopt a cat and bring home a new companion for me and my husband, and while I’m unfortunately undergoing chemotherapy treatments. This trip was not casual - it was meaningful and emotionally significant to me. I was genuinely looking forward to the experience and to welcoming a sweet addition to our family.\nWhile I was there, I met a beautiful black kitty who seemed eager to play. The cats are kept inside small clear enclosures, which I noticed were quite dirty and appeared unsanitary. I had a feather toy in my hand and gently moved it near the small opening of the enclosure. The kitty happily engaged and seemed excited and playful. I was excited to ask a team member if i could meet her in person and potentially bring her to a new home!\nHowever, before looking for an employee i a staff member (short, petite, dark hair, multiple facial piercings and tattoos) suddenly approached me in a loud, aggressive tone and told me I “absolutely could not” do that because the cats can easily get sick and a toy could make them ill. I immediately stopped — I would never intentionally do anything to harm an animal — but the way she spoke to me was startling and deeply uncomfortable. It felt far more like being reprimanded than kindly informed of a policy.\nI fully understand and respect the importance of protecting the health of adoptable animals. However, the intensity of her approach felt disproportionate, especially given that the enclosures themselves appeared unsanitary, which made the explanation feel inconsistent. A calm and respectful explanation would have been more than sufficient.\nWhat began as an exciting and hopeful visit became an upsetting experience. Between the aggressive interaction and the mention of the cats being so vulnerable to illness, I left feeling uneasy — not only about how customers are treated, but about the overall environment. As much as I adored that sweet kitty, I no longer feel comfortable adopting from this location.\nI sincerely hope management reflects on how interactions are handled and ensures both the animals and customers are treated with the care and compassion this setting should represent..

Seth Stewart · 1★ · 2026-01-31

Tried placing a p/u order the other day. Not one poop bag in the store, apparently. If they had other brands, no one bothered contacting me. At least McGuckin’s texts or calls when they’re out of something. Ended up ordering from chewy.com instead and I’ll probably continue to do so for the foreseeable future.

Kate D · 1★ · 2026-03-04

I want to repeat what a lot of other people have said, it's absolutely a good thing to want fish to be taken care of properly, but another to be on a power trip and use aggressive language towards customers. We have a cycled, 5 gallon tank with another tank on the way and were denied a betta fish. We have a heater, filter, live food snd plants, and i have extensive knowledge of fish-keeping, all of which i could have explained was i given a chance to speak. I have been keeping fish since I was 14 and have never had an experience like this. We were denied the sale of a live animal, and were not allowed to come back to the store and buy fish for 3 days (?) The employee said that the fish would likely die if we took it home, (even though, again we have a cycled running tank and any other possible supples) and said she 'hopes it's still there when we come back' very strange. The store is clean, which is good but the customer service was strange and unlike any other store I've been in. I'm confused about why there is this uptight attitude towards betta fish, but not the other feeder fish and feeder animals there just to eventually be used as food. How is that different? Overall, not the best experience.

Regan · 5★ · 2025-11-18

Ella, who helped me in the fish department, is absolutely GOATED. She spent so much time talking me through all of my different options for my new aquarium and made sure that I was set up with everything I needed for my planted tank. Usually I recommend always going to a local fish store but, in this case, I’ll actually keep coming here!