Pet Poodle

D Leben · 1★ · 2022-02-13

Unfortunately I had to take this matter into google reviews only because the owner never responded. I’ve been boarding my dog here for about six months & trust with the owner. My dog loved him, never had a problem. I left him for the entire weekend last week, arrived late afternoon to pick him up, the doors were locked, lights were off, & I heard dog barks and crying from the back inside the facility. I called numerous times to no answer. Luckily another client was outside waiting to pickup his dog, told me he spoke with the owner and someone will come to open the doors. After 20 minutes, a woman shows up, & somewhat hesitated to let me in. She told me to wait. When she brought my dog, she gave me his food & blanket & told me I don’t need to pay and the owner will discuss payment with me due to him being in the hospital. I noticed the bag of food I brought for him, with three rawhide bones, was still full in the bag as if it had never been touched. She then told me to feed him when I get home because he didn’t eat. As I leave, I noticed my dog starts limping. I examine his body and find he has dry blood all over his chest and his paw had a big open wound. $250 later at the emergency vet, he is now on antibiotics for two weeks. The vet stated he was burned and this happened from neglect. I reached out to the owner immediately, called the business three times and left a voicemail. I get an immediate text message right after from the owner saying that he’s in the hospital and cannot speak. I send him photos and he asks if he can get back to me the next day. I haven’t heard back since. I just find all of this very coincidental as the woman tells me not to pay, the owner is suddenly in the hospital, and the bag of food was full since the day I brought it. Something happened during boarding and they are hiding it from me because they know they’re at fault. The best part, I didn’t even get an apology.

Grecia Angeliz · 1★ · 2022-01-26

Worst place ever! They did not follow the instructions for the cut, they did what they want. I sent them photos and told him how I wanted the cutout to be, they did the worst cut. I moved near the area I tried in that place but Im never taking Prada again to that “grooming”. I am very jealous with Prada and if you pay for a service it is not to have a bad time and see a job that is totally different from what you asked for. In the pictures you can tell how bad is this work.

McRonical Jackson · 5★ · 2020-06-26

My little fury son has been groomed and housed by Pet Poodle for 8 years. My fury son is well taken care of and staff care so much about fury pets. It give me piece of mind knowing that he is well care for when I have to go away for several days. Pets are always checked before entering the resort. My dog love daycare he gets to play with his friends and by the end of the day he is so tried and ready to go home. Great place to take your fury child.

Berta Sanders · 5★ · 2024-02-15

I finally found the most perfect salon for my precious fur baby. Most notable is the people who work there. My ZsaZsa knows when she is going there and acts very excited to see the people she loves. She gets groomed with excellent expertise and excellent products.\nTheir system of having play areas for the dogs to interact with one another before grooming is definitely a wonderful idea which helps reduce the dogs may be experiencing. Once you meet Ignacio and Sharon you’ll never have to worry about your pet’s comfort and safety.

Cr8Dreams Live life · 5★ · 2020-06-02

My dogs have been clients at Pet Poodle Resort and Spa for 10 years. Helen and her entire staff have been like part of our family. They love my dogs and take care of them like I do. I love that they have so much room to play around and are not caged. The spa is beautiful and the services are absolutely amazing. I feel confident to leave them here when I am out of town. I recommend Pet Poodle Resort and Spa.