Super Star Mobile Grooming

Markevia Marshall · 1★ · 2026-02-03

I was happy with this grooming company until this visit. I had my two mini Goldendoodles, Ginger and Sonny, groomed on Saturday the 31st after my previous appointment was canceled. Since they don’t service the Homestead area, I drove to Cutler Bay.\n\nI explicitly asked for a teddy bear cut and a trim—not too short. What my dogs received was a low possum cut that looks nothing like what was requested. I also clearly stated not to cut their eyelashes, and they were still cut.\n\nThe grooming was rushed and careless. When I called Monday to give feedback, I was told the groomer was one of the “faster” groomers—which now makes perfect sense.\n\nMy dogs are my pets and my children. This was unacceptable, and I will be finding a grooming company that actually listens, takes their time, and delivers consistent results. I will be uploading photos showing what I requested versus what I received.

Sophia Torres · 1★ · 2025-10-11

On Wednesday, October 1st, I booked a grooming appointment for my chihuahua and my other dogs. My chihuahua, Hercules got a shave and he has always been getting shaves for years now because he sheds a lot. I let the groomer, Evelio know that Hercules is sensitive because he is 15 years old and has joint pain. After I got Hercules, he seemed fine and the shave look good.\n\nHowever, 2 days later, my family noticed puss coming out on his back. We cleaned it and under the puss was an open skin lesion. The next day, the skin lesion got bigger and the puss was progressively getting worse. I decided to then take Hercules to the vet because it was spreading and he was in pain. The vet had immediately told me it was hotspots and that it was caused by the poor grooming. Evelio was too harsh with him and that led to Hercules skin becoming irritated.\n\nFast forward, Hercules now has a giant skin lesion on his back and is dealing with the pain. He has antibiotics for it and ointment for pain relief on the hot spot. He has to have a cone on until the lesion heals. It hurts to see my dog in pain like that and it was all because of this company. I decided to call the company and tell them nicely as to what was going on because I wouldn’t want this to happen to ANYONE’S DOG. The lady I was speaking to showed no empathy or didn’t even apologize! I didn’t care about the money at all, I care about the other dogs who can go through this terrible thing. She was asking me questions like “are you sure he has been shaved before?” as if I don’t know what services I get for my dog. It was so disappointing to see this company not only do this to my dog but not handle the situation right at all!!\n\nI will never forget the pain my dog is going through now because of this company. DO NOT risk your dog’s health with this grooming company.

Mimi Augustin · 1★ · 2025-12-22

They don’t even deserve a star. My Maltese mix puppy was groomed by Super Star Mobile Grooming on 12/21/25 by a groomer named Luis. She was returned to me with uneven coat all over her body. Her white coat was visibly dirty, making it clear she was not properly bathed. Instead, it appeared that she was simply sprayed with perfume and returned in poor condition.\n\nLuis stated that his clippers were not working properly, which I advised was not my concern as I paid for a complete grooming service. He asked for permission to correct the imperfections, but I declined and contacted the company to speak with a supervisor.\n\nI spoke with someone named Jerisa (spelling may be incorrect), who stated she was sending someone more experienced. When the second groomer arrived, he apologized and informed me that the only way to fix the uneven cut would be to shave my puppy’s coat completely. I requested that this corrective service be provided at no cost; however, Jerisa stated that the company could only offer a $10 discount.\n\nThis was an extremely disappointing experience. If you truly care about your fur baby, I strongly recommend avoiding this company.

Anna Valcheva · 5★ · 2025-08-29

I called for a service and have had appointment date right away.Juan came down my baby super fast. The quality and care was amazing. The past groomer always leave scars on my doggy. I will definitely use them from now on. Highly recommend them.

Brenda Islas · 5★ · 2025-08-29

They never disappoint. I had my babies groomed today and I am super happy with the results. They come on time, same day appointments, good service, economical prices. I highly recommend.