Petwise - Organic Grooming and Boarding

Felix Delavega · 1★ · 2025-07-14

Horrific Experience — Negligence and Zero Accountability\n\nOn June 30, 2025, I brought my three small Yorkies to Petwise for a basic grooming appointment — just haircuts and nail trims. What should have been a routine visit turned into a nightmare.\n\nWhen I returned to pick them up, one of my dogs was handed to me dripping blood. Shocked, I immediately asked what had happened. The groomer tried to deflect responsibility, first blaming the carrier I used to transport her — a ridiculous claim. I pressed further, and he then claimed he didn’t know what had happened, suggesting she had chewed on her toe from nervousness. This was clearly false — her injury was visibly severe and obviously not self-inflicted.\n\nDespite this, the groomer charged me $190 and dismissed the injury by casually telling me to take my dog to the vet next door.\n\nI immediately rushed all three dogs to our trusted veterinarian, who confirmed that the injury was caused by gross negligence. One of my Yorkie’s toes had been partially severed — likely during the hair trim — and was damaged beyond repair. She required immediate surgery to remove and stitch the wound. The procedure cost $400 and caused unnecessary pain and trauma to my dog.\n\nWhen I contacted the owner, Leonardes, to inform him of what had happened, I was met with hostility. Instead of expressing concern or taking responsibility, he insulted me, calling me “stoopid” for taking my pet to a reputable vet, and refused to cover any of the medical expenses caused by their mishandling.\n\nThis level of carelessness, dishonesty, and unprofessional behavior is inexcusable. If you care about your pets, stay far away from Petwise. They showed no compassion, no accountability, and put my dog through avoidable trauma — both physically and emotionally.

Sasha Gonzalez · 5★ · 2023-12-16

I’ve been taking my 12 pd toy poodle Kylo for grooming for about 8 months now and I’m very happy with the service. I’ve always received a courtesy call when he’s too matted and there would be a surcharge. He always looks cute and clean with a very spiffy blowout. The place always looks clean. I’m leaving him for weekend boarding soon and will update my review then\n\nEdited to add that I boarded Kylo for the weekend in late Sept. He was clean and well cared for. I called a couple of times to check on him and was always updated and treated well

brianna miranda · 5★ · 2024-07-08

My poor baby came in with knots everywhere after a week of doggy day care and they took the absolute best care of him and made sure no knots were left behind. will definitely keep taking him to get groomed here!

Veronica Souza · 1★ · 2025-09-06

Do not take your dog to this groomer. My sweet, loving, active puppy has not been the same since taking her here a few days ago. She has been miserable, scared, sad. The man that works in the front desk is so rude and disrespectful. If I could give them -5 stars, I would.

AP · 5★ · 2022-10-18

I took my dog yesterday to get groomed at pet wise for the first time and I love how he came out and he looks adorable. Prince is happy and so am I 🙂