PetSmart

Corina Grillet · 1★ · 2026-03-09

I had a 5:30 PM appointment and called 10 minutes before to say I was stuck in traffic and would arrive about 15 minutes late. They told me they only allow a 10-minute grace period. I begged them to please be patient because my dog is sick and needed to see the same doctor who treated her before for a follow-up. I specifically requested the same doctor when booking because my dog actually got worse after the previous treatment.\n\nWhen I arrived, Dr. Alison treated me in a very rude and unprofessional way. She showed clear annoyance that I was late and refused to see my dog. On top of that, she wasn’t even the doctor I had requested.\n\nThere was zero compassion for my dog’s condition. She didn’t even ask what was happening. I left the clinic crying and extremely distressed.\n\nA place that claims to care for animals should show empathy and professionalism. I canceled my subscription immediately and will never return. Very disappointing experience.\n\nI completely understand clinic policies regarding arrival times, but what I cannot accept is the rude, dismissive and disrespectful way Dr. Alison spoke to me from beginning to end, even while seeing how worried and distressed I was about my dog. Zero empathy.

Kayla Smith · 5★ · 2025-12-22

Great store! Everything was organized. Special shout out to Salia for giving me great tips for my snake enclosure. She was super friendly and helpful! Overall everyone was nice and well knowledgeable about pets. My only take away is how busy the store can be in a few minutes but I guess that comes with running a store in the city lol

kysbel gonzalez · 2★ · 2026-02-24

We have to wait to long from 7:55 am to 11:00 am for the doctor to tell us that my dog was too anxious and they were unable to treat him

tony morris · 3★ · 2025-09-22

I want to thank the extremely rude lady at the register Friday at 2:30 last week. After five years of loyalty to this location I’ve started ordering online from chewy with free shipping for a fraction of the price. It looks as if her rudeness has saved me time and money long term.

Chef Leicel Ros · 5★ · 2025-10-21

Shoutout to Liz on the Grooming team! She is amazing, patient, caring, kind, and detail-oriented. Our dog is a Pomeranian, and gets anxious at the groomers and she always takes great care of him. She is very professional, and I highly recommend her 💯. You can tell she really cares about dogs and is a great person too. Not enough words to say thank you!