Playland

Juliette Favat · 1★ · 2025-09-04

We recently picked up our two dogs from a 10-day stay at South Park Doggie DTLA. After 5+ years of loyalty and thousands of dollars spent here, this will be our last visit.\n\nOne of our dogs requires daily Prozac, which we always provide along with a fresh bag of pill pockets so he'll reliably take his meds. When we returned home and resumed our routine, we opened the bag only to have hundreds of cockroaches swarm out. The infestation spread into our kitchen, and we now have to pay for ongoing extermination. We have never had any issues with pests such as roaches in our home before, and the extermination process has been costly and disruptive. This was clearly a health and cleanliness issue inside the facility.\n\nWhat's worse, it became clear our dog was potentially not receiving his prescribed medication. If staff had been giving it daily, they would have opened the bag and noticed the infestation immediately. This raises serious concerns about the level of care provided to all pets, not just ours.\n\nTo make matters even more frustrating, when we brought this to higher management, instead of taking accountability, they turned it back on us -- saying that because we called the exterminator, it was "our problem." That response was dismissive, unprofessional, and completely ignored the real issue.\n\nCockroach infestations pose health risks, and the disregard for administering medication shows a lack of basic responsibility. After 5+ years of trust, we are extremely disappointed. Pet owners deserve better -- we strongly urge others to reconsider before boarding their dogs here.

Marisa Cuevas-Koch · 5★ · 2020-06-25

We love you for how much you love our dog. She loves going and that makes us so happy! She has boarded here twice and goes to daycare here regularly. Everyone knows her and are super friendly. They gave us a really detailed report card for her boarding and I know they pay attention because everything they said is true. We would highly recommend daycare or boarding here!

Giulia Scalese · 5★ · 2022-11-20

I’ve been using South Park Doggie for boarding and daycare for my German shepherd Angelina and I couldn’t be more satisfied with their services. Angie always has the time of her life and my favorite part is being able to check in on her on the live cams while I’m traveling. Five stars!

Matthew Waterson · 5★ · 2023-03-16

Buscemi always has the BEST time whenever he comes for play and to stay - treated like royalty, just like he expects to be 🐶\n\nCouldn’t be happier with the reception my little guy got at South Park Doggie - Playland (DTLA). He’s already excited to come back for more, and I fully trust this team with his well-being and care. My highest recommendation for others considering a place for your dogs to be treated like gods!

Omari King · 5★ · 2020-12-27

My puppy loves this place! She’s been going here for over a month and she is always excited to go hangout at South Park Doggie Daycare! My next step is to have her do her training here especially since she’s already use to all the people here.\n\nThe staff here seem to really love dogs! She’s my first puppy so I’m one of those can you teach me what to do first timers with everything so it’s great to be able to get advice from dog lovers!\n\nIf you are considering bringing your dog here the answer is “YES”