Fritzy's Pet Care Pros

Lisa Aguinaga · 1★ · 2023-06-25

Please do NOT have them service your cats. My white cat used to get frequently groomed until I moved to California and have been having trouble finding a cat groomer with a good price. We picked this groomer since it was Mobile service and we have a cat that's very anxious. For the price we paid ($200 per cat) I could have just gone to better reviewed places. We have 3 cats which 2 have never been groomed and 1 is experienced. I let it slide when I saw the first two cats coats were uneven with the fur cut because I figured they might have been scared and giving the groomer some issues but when I saw my white cat.. nope nope nope. I knew it was this grooming services company that was a big no. My cat has never ever looked this ugly and she has never came back to me from a groomer with her nipples clipped!!!!! This is what I always wanted to avoid when I search for a new groomer. For $600 don't waste your money or traumatize your cats.\nI posted before photos of my cats so you can see how unprofessional the grooming service was.

Rita Fiora · 5★ · 2016-06-21

I was extremely happy with Fritzy's service. The woman who came to groom my cat was friendly and very caring with a great attitude. The van was clean and all the tools and supplies were neatly placed. My cat was groomed with obvious care, and compassion. The groomer took special care to soothe the animals skin as it was a bit dry. I highly recommend this service especially if you have never used a mobile grooming service before or you are nervous about having someone other than your vet touch your animal. They are so great.I am grateful they do such a wonderful job.

Carol Morris · 1★ · 2018-11-21

I am new to Los Angeles and was searching for mobile grooming services for my dog. Several I called did not service my area and I was becoming discouraged. I called Fritzy's and was told they would set me up with an appointment within two hours and give me the price quote over the phone. I could not have been more pleased. My first indication there could be a problem was when the groomer seemed not to know how to properly pick and up and carry my dog; a Cairn Terrier who is hardly difficult to carry. I did not like that there were no windows in the back portion of the van where the grooming takes place. When the back doors were opened, I could not see inside either. However, a blast of heat hit me and I asked if it were that hot inside the grooming area. I was assured it was not. The wash and cut took forever. When my dog emerged, he looked nothing like what I had requested. The job done on this very short, raggedy cut was outrageously imperfect. I dislike confrontation and said nothing other than my dog's "beard" was gone. The groomer blamed my dog, saying he would not keep his head still. My dog has been groomed once every two months for the entire of his 11 years on the planet and no other groomer ever shaved/cut off his beard. Long story short, when I called to complain I was treated rudely. I e-mailed a photo of all the mistakes to their business account and was told someone would make a decision later that day. Guess what? No one returned the call or answered the e-mail. I was out 133 dollars ( far too expensive but because of my move from one coast to another, my dog was long overdue for a wash and cut ) was treated poorly, the groomer was under trained and would not take responsibility for his mistakes. I vowed never to use this business again and to warn others off as well. I could have lived with the bad cut far easier had I been treated with respect and offered a little something ( discount for next grooming maybe ). Bad customer service is enough without having to look at my usually adorable dog looking like a shorn sheep for the next month. Stay away!

Cynthia Herrera · 1★ · 2016-06-04

Horrible experience with scheduling. I had used them before and could only rave about their service. Yesterday I scheduled an appointment online and received a call back from Sandra indicating that they had another time available. I called back to confirm and was given the name of the groomer for the next day at 4:15. The day of the appointment nobody showed. when I called half hour later, I was told that there was nothing in the books. Sandra was just plain rude and indicated that we never had a conversation. HORRIBLE way to do business.

Stacy Lowenschuss · 1★ · 2019-04-19

Frizty is consistently having scheduling problems. And only send competent Groomers 1/2 the time. I’ve used them Four! Four times too many. Get rid of Sid. This groomer may have just got out of school. He could definitely use more practice.