Groomit

Khadija Jahfiya · 1★ · 2025-10-27

I will never use Groomit again and strongly recommend that no one else does either. I booked their full-service grooming plus a $20 health service add-on expecting professionalism. The appointment took far too long (2 hrs for a 13 pound dog), and when my dog was returned, his haircut was insanely uneven and patchy. He also had a visible gash on his leg that the groomer never mentioned. Additionally, the hair on his ears still appeared oily and textured, which indicates he wasn’t washed fully or blow dried, both which are included in the service.\n\nIf my dog’s behavior was truly such a barrier that it compromised the service, that should have been communicated before, during, or after the appointment. It never was. The groomer said nothing, and Groomit only raised that excuse after I filed a complaint.\n\nMy dog is seven years old and has been professionally groomed every eight weeks for years. He’s friendly, well-behaved, and goes to work with me daily in an office environment where he interacts with people all day. I’ve never once received feedback about behavior issues or seen a haircut this bad. I’ve included photos of his usual grooms for comparison. This was not about “nervousness.” It was poor workmanship and negligence.\n\nAfter my experience, I reviewed Groomit’s lowest ratings from the past year, and the pattern is clear: long delays, uneven cuts, and dogs being injured/traumatized. There may be many positive reviews, but the negative ones tell a consistent story. I urge anyone considering this company to read those very carefully before booking.\n\nThis was a $200 appointment that left my dog injured and poorly groomed. The lack of transparency and accountability from both the groomer and the company is unacceptable. Screenshots of Groomit’s response and my messages with the groomer are attached for reference.

Theresa Heery · 5★ · 2026-01-01

Marina was wonderful first time using Groomit mobile groomers I will be using regularly. My dogs look great soft and cuddly two shitzu they are my world so they definitely earned my trust thank you no long waiting i booked Sunday evening they were here Monday morning. Love them

Passion_Love · 1★ · 2026-03-01

Dear GroomIt Team,\n\nI am writing regarding my appointment on 3/1/2026 for my puppy’s grooming service, which was scheduled at a cost of $169.\nThe groomer, Raphael refused to perform the service, stating that my puppy was aggressive. However, my dog is a young puppy who was understandably anxious and fidgeting, as this would have been his first grooming experience. At no point did he growl, snap, or attempt to bite anyone.\n\nThe groomer only made one attempt to put the muzzle on my dog and did not attempt to help calm him despite his anxiety. While I understand that there may be a fee associated with the groomer arriving for the appointment, it did not appear that a genuine effort was made to complete the grooming service. Charging $129.84 when the service was not performed is excessive and unacceptable.\n\nI am requesting a full refund of the $129.84 that was charged pending an investigation, as there is a camera inside the van that captured the interaction. Please let me know how this matter will be resolved. I look forward to your prompt response.\n\nSincerely,\nJanice

Stewart Weaver · 5★ · 2026-02-26

Chyna did an amazing job with Duke. Upon arrival she spent a few minutes to meet/greet our 2.5 year old Cane Corso which is very important for his size (151lbs). She trimmed his nails, bathed and dried him. Definitely looking to request her services again for Duke.

Sherrie Dasch · 5★ · 2025-12-02

Penny was so patient with my baby honey. She had never been groomed before and she looked absolutely precious. When she got finished with her. She came out in the ☔ The same day wanted to schedule the appointment. I was able to get someone to come out that same day. It was amazing. I've been putting up with a lot of shedding from my baby and now she has a very close cut where that once I get the cleanup from the long hair it will be less to keep things hair free. So thank you very much Penny. I would definitely be rescheduling recurring groomings with Penny in the future. Thank you for being the wonderful company that you are.